FAQ
Account and Shipping
View all (8)Order Importing and Management
- Can I cancel an order?
- How do I combine orders?
- How do I get a Quote for a Shipping Label?
- How do I link my Yahoo! email account?
- How do I ship when my order is stuck on "Waiting for Payment"?!
Printers and Printing Labels
- Can I use a thermal printer with your system?
- How do I set up my thermal printer?
- How can I print labels with my normal laser or inkjet printer?
- How do I batch print my labels?
- Why does my shipping label print super tiny on a Dymo4XL?
Postage Purchasing
- Is insurance included on First Class or Priority Mail packages?
- Why am I getting the error ship date too old?
- How do I cancel a shipping label?
- Can I purchase Express Shipping for a package?
- How do I process a refund on a shipping label?
Shipping and Tracking
- How do I manually add a tracking number?
- How do I ship a package with my Ship.com mobile app?
- What shipping carriers are available through Ship.com?
- How do I measure my package's dimensions?
- How do I weigh my package to determine shipping costs?