Submit a ticket My Tickets
Login  Sign up

What is your Delivery Guarantee?

You need never worry about packages getting lost or damaged in the mail again -- has you covered. Purchase our "Delivery Guarantee" service and if a package you send is lost or stolen while in transit, we will reimburse you the cost of the package contents plus postage. Conditions apply and are listed below.

Is this Shipping Insurance? Delivery Guarantee is very similar to shipping insurance, but we aren't insurance. The concept is the same - if your package is lost or stolen between the time the post office scans the package into their system and your customer has received the package, we will reimburse you for the cost of the contents of the package, plus the postage you paid. The difference is that we are not regulated by the government. 

How much does it cost?

Our Delivery Guarantee is automatically included with each package sent for our Executive members. Our Growth and Starter users have the option to include the Delivery Guarantee with their postage order. Just select the check beside Delivery Guarantee when purchasing postage! For Growth users it costs $0.59 per $100 of wholesale value and for those on our Starter subscription it is $1.08 per $100 of wholesale value. 

What is the claims process like?

You can easily file a claim through your Orders Dashboard. To find out how, visit our help center tutorial. We will request further documentation from you or we may need to contact your customer - but we will do our best to keep the process as painless as possible. 

How am I reimbursed?

By default, we apply reimbursements as a shipping credit on your account.

How is my customer reimbursed?

Since each business that uses has individual needs, then your customer would be reimbursed per your business refund policy. You may choose to refund the user’s original transaction, repurchase and replace the items that went missing, or issue a store credit for the customer to purchase additional items for no fee later. The recipient of the package does not receive funds directly from 

How long does it take to process?

You should expect an initial response within 24 hours requesting more documentation as needed if it was not filed with the claim. The claim will be finalized within 7 to 10 business days after the package is eligible. 

What are the eligibility requirements?

    • You must purchase the guarantee for each package you would like to be covered.

    • Only packages sent within the last 60 days that do not have any tracking updates within the last seven days will be eligible for a possible payout.

    • Only packages that have received an initial acceptance scan from USPS will be eligible.

    • Only items listed/included in the order will be covered.

    • Only items purchased wholesale through eligible brands that are advertised on our website (ex: LuLaRoe or SeneGence) qualify for reimbursement.

    • A maximum of $500 of product (wholesale rates) is insurable per package. If you are shipping more than this, please break the order up into multiple packages.

    • Only packages sent to domestic, non-APO addresses will be eligible.

    • Only packages sent from your shipping address will be covered.

    • Return packages will not be eligible.

    • Packages sent from an address other than your own will not be eligible.

    • We will only reimburse the wholesale price of the items in the lost package, plus postage. Again, these items must be itemized in the order.

    • You must wait four weeks after the entry scan of a First Class package to make a claim.

    • You must wait three weeks after the entry scan of a Priority Mail package to make a claim.

    • If a lost package is found after a claim has been paid, you must let us know, so we can reverse the claim.

    • Packages must be shipped in the correct container for the postage purchased

    • All packages must be sent within USPS guidelines for properly sending postage.

    • Packages received at the address on the shipping label will not be eligible for a payout.

    • Packages forwarded to an address not on the shipping label will not be eligible for a payout.

    • Provide proof (email) that you first attempted to locate the missing package through the USPS website Missing Mail and Lost Packages

Please note that damaged packages may not need to meet all of these requirements. After filing a claim an agent will reach out to you with more information about your specific claim!

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.