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What is your "Delivery Guarantee"?

You need never worry about packages getting lost or damaged in the mail again -- Ship.com has you covered. Purchase our "Delivery Guarantee" service and if a package you send is lost or stolen while in transit, we will reimburse you the cost of the package contents plus postage. Conditions apply and are listed below.


Is this Shipping Insurance?

Ship.com Delivery Guarantee is very similar to shipping insurance, but we aren't insurance. The concept is the same - if your package is lost or stolen between the time the post office scans in the package and your customer has received the package, we will reimburse you for the cost of the contents of the package, plus the postage you paid. The difference is that we are not regulated by the government.


What is the claims process like?

You can easily file a claim through your Ship.com Dashboard. To find out how visit our help center article. Depending on the circumstances, we may request further documentation from you or we may need to contact your customer - but we will do our best to keep the process as painless as possible.


How am I reimbursed?

By default, we apply reimbursements as a shipping credit on your Ship.com  account. If you would like to receive your money another way, please let us know and we’ll do our best to accommodate you.


How long does it take to process?

You should expect an initial response within 24 hours requesting more documentation as needed if it was not filed with the claim. The claim will be finalized within 7 to 10 business days. 


Conditions

  • You must purchase the guarantee for each package you would like to be covered.
  • Only packages sent within the last 60 days are eligible for a possible payout.
  • Only items listed/included in the Ship.comorder will be covered.
  • Only items purchased wholesale through eligible brands that are advertised on our website (ex: LuLaRoe or SeneGence) qualify for reimbursement.
  • A maximum of $500 of product (wholesale rates) is insurable per package. If you are shipping more than this, please break it up into multiple orders.
  • Only packages sent to domestic, non-APO addresses are eligible.
  • Only packages sent from your shipping address is covered.
  • Return packages are not eligible.
  • Packages sent from an address other than your own are not eligible.
  • We will only reimburse the wholesale price of the items in the lost package, plus postage. Again, these items must be itemized in the Ship.com order.
  • You must wait three weeks after the entry scan of a First Class package to make a claim.
  • You must wait two weeks after the entry scan of a Priority Mail package to make a claim.
  • If a lost package is found after a claim has been paid, you must let us know, so we can reverse the claim.
  • Packages must be shipped in the correct container for the postage purchased
  • All packages must be sent within USPS guidelines for properly sending postage.



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