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How do I set up my Auto Refill?

There are a few terms you should understand when purchasing postage through Ship.com:


Shipping Balance - The amount of funds currently available on your account to purchase postage.

Auto Recharge - The amount you authorize Ship.com to charge your payment method when your Shipping Balance is less than the cost of your next shipping label.



Adding Funds to Your Shipping Balance

Before adding funds to your Shipping Balance you need to first set your Auto Recharge amount. This is not the minimum balance that you need to keep in your account- just the amount that we will charge your payment method when your Shipping Balance is low. 


You can pick your Auto Recharge amount by clicking on your Shipping Balance in the upper right corner of your orders dashboard. When updating through your shipping balance a modal will open listing your current balance, current payment method type, and a drop down box listing your recharge options. You can also update your Auto Recharge amount through your Billing Settings page.


When setting the recharge amount you will see a drop down box listing the monetary amounts that you can choose from. Some of these options are only available if you are using a bank account and/or have a paid subscription. Select the amount appropriate for your shipping needs and save.


Next you just need to purchase a label!


Once you purchase the label then we’ll charge your card the full amount you have authorized. We will then reload funds into your shipping balance minus the price of that label’s postage. 


Now continue to purchase labels! If your balance gets low then we’ll automatically load funds to your Shipping Balance.


You can also set your refill amount to Disabled, which will prevent our system from refilling your balance automatically. 




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