Submit a ticket My Tickets
Login  Sign up

How does sync with my Shopify store?

Here are some frequently asked questions when syncing your Shopify and accounts!

Do I have to sign up with before I can link my account?

You do not need to have a account before you can add your Shopify store. If you add through the App store then you'll be prompted to create an account.

Can I sync multiple Shopify Stores to

Yes! If you have multiple Shopify Stores you will be able to link a second store. Just follow our Brand Modal tutorial to find out how!

When does Shopify import an order?

Your Shopify orders will not be imported into until they have been marked as paid through the Shopify store. Once your order has been marked as paid then it will automatically appear on your Orders Dashboard!

When does update the order within Shopify? will update the order within Shopify once an order has been marked In Transit within You'll be able to access the tracking information from your Shopify account at that point.

Can I send tracking emails through Shopify?

At this time you can only send the tracking email through

Am I going to be charged extra for connecting Shopify to

There are no additional fees associated with linking your Shopify and accounts. If you have a Legacy or Affiliate pricing then we will honor that pricing through the Shopify store.

I still have a question!

Please feel free to reach out to our excellent customer service team. We're available to answer questions Monday through Friday 9am to 5pm CT. You can also email us any time at 

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.