When logged into your Ship.com Dashboard, click on the three dot menu to the right of an order and select the option "Merge Orders".
The first order selected will be the main order, which will provide the customer and shipping information used for the merged order.
Now that our system is ready to merge orders, it will detect any open orders associated with the original order.
If the customer does have other open orders then a link "X similar orders found" will appear underneath the order's status.
Click the link to display all of the customer's open orders.
Select "Merge This Order" on any of the orders that will be shipped within the same package.
Be careful when choosing which orders to combine, this action cannot be undone.
When the orders are ready to be combined, you'll notice the action button has the number of orders that will be merged.
Confirm the merge.
A new order (with a new order number) will now appear in your order queue.
This order will be "Ready to Ship" and will automatically have the action button "Purchasing Shipping Label".
The other orders will have the status of "Merged" and no other actions can be taken with these orders.
Accidentally merge the wrong orders? Reach out to our Support team through the Help Center widget for further assistance.