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How do I cancel a label?

To cancel a label you will need to message our support team. You can email us directly at help@ship.com or you can use the Help Widget to open a new ticket.


Please include your email address associated with the account, recipient's name, tracking number, and delivery service in the message.


Make sure and message in promptly when you need a label canceled! If the label is more than 7 days old then it is no longer eligible for cancellation or a refund.

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