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Release Notes

August 15, 2022


A new look and feel is coming this fall to make it even easier to navigate and use Ship.com. Keep your eyes out for special previews coming your way!

Check out the UPS rates when printing your labels. Ship.com has your back when it comes to offering you the industry lowest prices and with USPS annual holiday increases coming soon, Ship.com is pleased to provide you with alternative shipping options to keep more money in your pocket.

While other carriers increase their rates, UPS is increasing discounts! Learn more about how you can save up to 77% when you ship UPS ® Ground!

A new integration with Square is launching in August for Livestream sellers to automatically invoice your customers after live sales featuring comment selling. This new integration is all about simplifying your business life and helping you sell more!

Interested in Livestream selling? Join the Ship.com sellers Facebook group to get access to  a step by step user guide to going live.


Ship.com What’s New, Updated, Fixed

ShipLive

New, Comment Purchase After Live - ShipLive now allows you to set per broadcast when customers can make comment purchases from a sale after you are no longer live! Just choose ‘Replay Purchasing’ when creating your broadcast.

Update, Buyer Registration - You can now collect a customer’s shipping address directly from their Facebook Registration page. Customers can update their registration by going to ship.com/register and then logging into their Facebook account.


ShipOrder

Fix, Mobile App - Some users were experiencing their inbound/outbound packages in the incorrect spot. This has been resolved and now all packages are shown in the correct column for tracking.

Fix, Quote Tool - Minor issue around some USPS shipping options generating a price. This was resolved and all prices are showing when you need a quote.


Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


July 15, 2022

Happy Summer (⌐■_■) ☀️⛱️


June 22, 2022

Ship.com What’s New, Updated, Fixed

General Announcements Join our Live Stream Selling Facebook Group to find a community of other online sellers!


ShipLive

New, Automatic Comment Response- Implemented an automatic comment response to help guide customers through a sale. This improvement will automatically respond to customers when they win a product, when they do not make a purchase, and when they need to update their comment to make the purchase.

Update, In App Messaging- Improved automatic messaging for customers who still need to register.

Update, Video Quality- Upgraded servers to improve video quality and scale.

Fixed, CSV Parsing Error- Import all of your products into your live sale through a CSV upload.


ShipOrder

Update, UPS Thermal Label- Formatting updated for thermal labels so that they fit to the label better.


Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


May 17, 2022

Ship.com What’s New, Updated, Fixed

General Announcements
Check out the NEW UPS and Ship.com integration for shipping savings and reliable delivery times!


ShipLive

New, ShipLive Stream with Phone as Camera-  You simply click on the camera icon to the right of “Connect and Go Live”, select your Phone as Camera and Scan the QR code to activate your phone. You will be able to view your live from your phone while easily running your inventory and viewing comments during your Live on your desktop.

Update, Camera Ratios- Ratios were updated for both a mobile and desktop camera to ensure better viewing quality.

Update, Overlay Updates- Overlay updated with user friendly design changes

Bug Fix, General Updates- ShipLive improvements to enhance seller and buyer experiences


ShipOrder

Update, Website Navigation- Navigation bar updates to improve user experience

Update, In App Help Improvements- Article opens within the help widget for easier viewing

Update, UPS Shipping Experience Improvements- Courier and registration updated to improve experience

Update, Help Center More Visible– The Help Center is now visible when the navigation bar is expanded

Bug Fix, Account Syncing- Improved login time for those experiencing longer account loading times

Bug Fix, Customer Order Updating- Updated email logic for new orders with emails added for existing accounts, ensuring address information remains accurate.

Bug Fix, Incorrect Notification- Fixed a bug for invalid address notifications


ShipPay

Update, Card Verification- Improved credit card address verification method

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


April 18, 2022

Ship.com What’s New, Updated, Fixed


General Announcements

  • In the coming weeks anyone seeing charges from ZenSales will notice the same charge coming from Ship.com
  • Added Ambassador Quick Start guide to the Ambassador Page
  • Updated Ambassador Report to show all pending referrals in ambassador dashboard. 
  • Added Help Center Widget to expanded navigation bar for better access to support.


ShipLive

Update, Seller Pricing Input- Update input with pricing field in Live Selling, New Order, and during Invoice Creation

Update, New Design - Released a new design for Livestream selling to improve ease of use in going live.


ShipOrder

Update, Shipping to New Address- Improved the clarity around Quick Adds for shipping addresses to make it easier to create labels for new customers or edit an existing customer’s address

Update, Order Capture- Resolved error with email synch of orders for label purchase to include better order sync to ensure 100 percent order capture.


ShipPay

Update, Customizable Fees- Added Handling charge to the invoice to provide more clarity and itemization


Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


March 15, 2022

Ship.com What’s New, Updated, Fixed


General Announcements

  • Recent updates cover Live Selling, Order Importing, and the updated Ambassador Program.
  • View the new Ship Homepage with updated designs and an easy to navigate vertical menu bar.
  • To find out more about the Affiliate Ambassador program updates for 2022, navigate to the  Ambassador Affiliate Page to see more information and updated reporting.


ShipLive 

New, Added Facebook Name and Image- Viewable in profile selection to help confirm seller is going live with the correct account.

Updated, QuickStart Guide and Live Selling Tutorial Video- Posted to the Live Selling page as a resource to help new users.

Updated, Page Registration- Launched another change to ShipLive Customer Registration to ensure ease of use for IOS users when comment purchasing.

Bug Fix, Warm Lead Report- Only displaying sale attendees who did not purchase an item.


ShipOrder 

Bug Fix, Lularoe Importing-  All order details (including new items and shipping information) will update when importing an update for an existing order.

Bug Fix, Packing Slip Design- Printing will no longer include the navigation bar within the pack slip.

Update, LuLaRoe CSV Importing- ResoIved issue around reusing the same email between multiple customers.

Bug Fix, Square Importing- Missing address caused customer names to not import properly and is now no longer required for other order details to import properly.

Other Minor Bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


February 14, 2022

Check out the new Ambassador Affiliate program and sign up on your Ambassador page today!

New

  • Add a discount rule to your Live Sale
  • Add inventory *during* a Live Sale

Updated

Fixed

  • Updating Invoice Import Bug
  • Fixed Return Labels
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


January 17, 2022

Check out our blog 10 Exciting Features and Updates to Kickoff 2022 to see a recap of everything added to Ship.com in 2021.

New

  • End of Year Reports for 2021
  • Warm Lead Report for Live Sale

Updated

  • View quotes directly within an invoice
  • Camera updates to Live Selling

Fixed

  • Mobile App - Package Tracking
  • Order Importing Issue
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


December 13, 2021

Check out our brand new Live Selling Platform as a BETA tester through 2021!

New

  • Upload Products from Shopify, Square, PayPal, and more
  • Alert when Customer Email fails
  • Automatic Discounts on Live Sale

Updated

  • Live Selling Platform (including a detailed comment log)
  • Easier package selection after trial

Fixed

  • Shopify Order Importing Issue
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


November 15, 2021

As we enter the busy Holiday Season check out the Holiday Shipping Deadlines for USPS and FedEx to make sure your packages are delivered in time!

New

  • New Facebook Live Selling Platform
  • Updated Home Page for Better Navigation

Updated

  • Settings Page Update
  • Cancellation Process

Fixed

  • minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


October 18, 2021

Want to be a Beta Tester for our new Live Selling tool? Reach out to lexie@ship.com for more details.


New

  • USPS Holiday Pricing Implemented

Updated

  • Shopify Subscriptions
  • Invoice Receipts include Charge Name

Fixed

  • Customer Names on Transfer Orders
  • Updating Payment Type
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


September 17, 2021

Want to be a Live Selling tester? Fill out this form.


New

  • Send Multiple Invoices at Once

Updated

  • Use Pay As You Go with a Credit Card
  • Recreate a Shipping label on Mobile

Fixed

  • Return Labels generating
  • Order Updates
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


August 16, 2021

New

  • Update Draft Orders

Updated

  • On screen tutorial for Email Marketing Tools
  • Filtering by Status
  • Easily Exit out of the Address Verification notification

Fixed

  • Image display for order products
  • Password Reset Link
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


July 16, 2021

Check out our new annual subscriptions and save even more!

New

  • Same Facebook page, new name! Go check us out at Ship.com sellers.
  • Have customers use the Ship.com app for live updates on their packages!

Updated

  • Better Bomb Party Integrations

Fixed

  • Updated new format for LuLaRoe CSV
  • FedEx Quote Tool
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


April 19, 2021

FedEx is now at ZenSales! ?

New

  • New Brand Support - Etsy

Updated

  • Add an email through the Orders Dashboard
  • Invoicing updates

Fixed

  • Customer email addresses import twice
  • Error when canceling return labels
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


March 17, 2021

Make sure and check out our new Invoicing feature!

New

Updated

Fixed

  • USPS Pick up not scheduling
  • Editing Shipping Address when Recreating a label
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


February 15, 2021

Announcement

Want to help test new features? Contact Lexie

New

  • 2020 End of Year Reports are here
  • Easily Recreate a Shipping Label instead of purchasing new postage

Updated

  • Updated Merge button
  • Updated Rewards to include points for Completed Orders

Fixed

  • Wholesale Orders not Importing
  • Minor issues with filing a Delivery Guarantee Claim
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


January 15, 2021

Announcement

Don't forget about the new price schedule for USPS starting January 24th!

New

  • Generated 2020 End of Year Report
  • Now supporting ZyiaActive consultants

Updated

  • APV Reports

Fixed

  • CSV file duplication
  • Personalization not showing on Labels
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


December 15, 2020

Announcement

ZenSales now supports Dot Dot Smile, Pampered Chef, and Paparazzi!

New

Updated

  • Minor changes to filling a claim
  • Shipping FROM Guam generates claim form

Fixed

  • Edit Order properly reflects all information updated.
  • Email Marketing scheduling
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


November 15, 2020

Announcement

ZenSales has joined Ship.com!

New

  • Schedule and Resend One Off Emails
  • Reward points added to Customer CSV report

Updated

  • Rewards announcement moved to One Off Emails

Fixed

  • Updated Rewards Email
  • Control Pad Sync Errors
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


September 21, 2020

Announcement

Don't forget about the USPS Holiday Price increase coming in October!

New

  • Label personalization for Customs Form
  • Shipping Manifest on 1 Page

Updated

  • First Class Labels Updated
  • Updated Internal Claims Process

Fixed

  • Updated Rewards Email
  • Control Pad Sync Errors
  • other minor bugs

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


August 18, 2020

Announcement/Year To Date

Welcome to our all new release notes! We’ll release our system notes each month to keep you up to date on our newest releases, any feature updates, and all bug fixes! This update includes an overview of the major changes made to our system for 2020 so far.

New

Updated

Fixed

  • PayPal Sync issues
  • Better error reporting
  • Other minor bugs

Whew- what a recap! Now it's time for you to sit back, relax, and take advantage of the time you'll be saving with our new features and functionality.

Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!


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