May 22, 2023
Your dashboard URLs have changed from ship.com/homepage to app.ship.com/homepage
The only change is the URL so if you have bookmarked the old URL you’ll just simply need to update your bookmarks!
And not to worry, your login page will stay the same.
UPS® Ground is now offering additional discounts on Ship.com – some even up to 18% more savings! Get a quick rate quote here to see how much more you’re saving.
May 9, 2023
Check out the newly updated Rewards - an integrated buyer loyalty tool that enables sellers to reward buyers and encourage repeat purchases. Create automated campaigns to increase customer engagement and loyalty while increasing customer retention, repeat purchases, and profits.
How it Works
The Ship.com shipping platform includes a set-it and forget-it rewards program that allows sellers to assign points for purchases and automatically track customer progress.
The program provides the flexibility of setting simple goals based on customer engagement, including “number of items purchased” and “dollars spent”;
Emojis help customers track their gift progress and keep them engaged;.
Sellers can set, restart, or reset programs automatically.
August 15, 2022
A new look and feel is coming this fall to make it even easier to navigate and use Ship.com. Keep your eyes out for special previews coming your way!
Check out the UPS rates when printing your labels. Ship.com has your back when it comes to offering you the industry lowest prices and with USPS annual holiday increases coming soon, Ship.com is pleased to provide you with alternative shipping options to keep more money in your pocket.
While other carriers increase their rates, UPS is increasing discounts! Learn more about how you can save up to 77% when you ship UPS ® Ground!
A new integration with Square is launching in August for Livestream sellers to automatically invoice your customers after live sales featuring comment selling. This new integration is all about simplifying your business life and helping you sell more!
Interested in Livestream selling? Join the Ship.com sellers Facebook group to get access to a step by step user guide to going live.
Ship.com What’s New, Updated, Fixed
ShipLive
New, Comment Purchase After Live - ShipLive now allows you to set per broadcast when customers can make comment purchases from a sale after you are no longer live! Just choose ‘Replay Purchasing’ when creating your broadcast.
Update, Buyer Registration - You can now collect a customer’s shipping address directly from their Facebook Registration page. Customers can update their registration by going to ship.com/register and then logging into their Facebook account.
ShipOrder
Fix, Mobile App - Some users were experiencing their inbound/outbound packages in the incorrect spot. This has been resolved and now all packages are shown in the correct column for tracking.
Fix, Quote Tool - Minor issue around some USPS shipping options generating a price. This was resolved and all prices are showing when you need a quote.
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
July 15, 2022
Happy Summer (⌐■_■) ☀️⛱️
June 22, 2022
Ship.com What’s New, Updated, Fixed
General Announcements Join our Live Stream Selling Facebook Group to find a community of other online sellers!
ShipLive
New, Automatic Comment Response- Implemented an automatic comment response to help guide customers through a sale. This improvement will automatically respond to customers when they win a product, when they do not make a purchase, and when they need to update their comment to make the purchase.
Update, In App Messaging- Improved automatic messaging for customers who still need to register.
Update, Video Quality- Upgraded servers to improve video quality and scale.
Fixed, CSV Parsing Error- Import all of your products into your live sale through a CSV upload.
ShipOrder
Update, UPS Thermal Label- Formatting updated for thermal labels so that they fit to the label better.
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
May 17, 2022
Ship.com What’s New, Updated, Fixed
General Announcements
Check out the NEW UPS and Ship.com integration for shipping savings and reliable delivery times!
ShipLive
New, ShipLive Stream with Phone as Camera- You simply click on the camera icon to the right of “Connect and Go Live”, select your Phone as Camera and Scan the QR code to activate your phone. You will be able to view your live from your phone while easily running your inventory and viewing comments during your Live on your desktop.
Update, Camera Ratios- Ratios were updated for both a mobile and desktop camera to ensure better viewing quality.
Update, Overlay Updates- Overlay updated with user friendly design changes
Bug Fix, General Updates- ShipLive improvements to enhance seller and buyer experiences
ShipOrder
Update, Website Navigation- Navigation bar updates to improve user experience
Update, In App Help Improvements- Article opens within the help widget for easier viewing
Update, UPS Shipping Experience Improvements- Courier and registration updated to improve experience
Update, Help Center More Visible– The Help Center is now visible when the navigation bar is expanded
Bug Fix, Account Syncing- Improved login time for those experiencing longer account loading times
Bug Fix, Customer Order Updating- Updated email logic for new orders with emails added for existing accounts, ensuring address information remains accurate.
Bug Fix, Incorrect Notification- Fixed a bug for invalid address notifications
ShipPay
Update, Card Verification- Improved credit card address verification method
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
April 18, 2022
Ship.com What’s New, Updated, Fixed
General Announcements
- In the coming weeks anyone seeing charges from ZenSales will notice the same charge coming from Ship.com
- Added Ambassador Quick Start guide to the Ambassador Page
- Updated Ambassador Report to show all pending referrals in ambassador dashboard.
- Added Help Center Widget to expanded navigation bar for better access to support.
ShipLive
Update, Seller Pricing Input- Update input with pricing field in Live Selling, New Order, and during Invoice Creation
Update, New Design - Released a new design for Livestream selling to improve ease of use in going live.
ShipOrder
Update, Shipping to New Address- Improved the clarity around Quick Adds for shipping addresses to make it easier to create labels for new customers or edit an existing customer’s address
Update, Order Capture- Resolved error with email synch of orders for label purchase to include better order sync to ensure 100 percent order capture.
ShipPay
Update, Customizable Fees- Added Handling charge to the invoice to provide more clarity and itemization
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
March 15, 2022
Ship.com What’s New, Updated, Fixed
General Announcements
- Recent updates cover Live Selling, Order Importing, and the updated Ambassador Program.
- View the new Ship Homepage with updated designs and an easy to navigate vertical menu bar.
- To find out more about the Affiliate Ambassador program updates for 2022, navigate to the Ambassador Affiliate Page to see more information and updated reporting.
ShipLive
New, Added Facebook Name and Image- Viewable in profile selection to help confirm seller is going live with the correct account.
Updated, QuickStart Guide and Live Selling Tutorial Video- Posted to the Live Selling page as a resource to help new users.
Updated, Page Registration- Launched another change to ShipLive Customer Registration to ensure ease of use for IOS users when comment purchasing.
Bug Fix, Warm Lead Report- Only displaying sale attendees who did not purchase an item.
ShipOrder
Bug Fix, Lularoe Importing- All order details (including new items and shipping information) will update when importing an update for an existing order.
Bug Fix, Packing Slip Design- Printing will no longer include the navigation bar within the pack slip.
Update, LuLaRoe CSV Importing- ResoIved issue around reusing the same email between multiple customers.
Bug Fix, Square Importing- Missing address caused customer names to not import properly and is now no longer required for other order details to import properly.
Other Minor Bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
February 14, 2022
Check out the new Ambassador Affiliate program and sign up on your Ambassador page today!
New
- Add a discount rule to your Live Sale
- Add inventory *during* a Live Sale
Updated
- Updated Comment Log for Live Sales
- Updated Quick Start Guide and Video for Live Sales
Fixed
- Updating Invoice Import Bug
- Fixed Return Labels
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
January 17, 2022
Check out our blog 10 Exciting Features and Updates to Kickoff 2022 to see a recap of everything added to Ship.com in 2021.
New
- End of Year Reports for 2021
- Warm Lead Report for Live Sale
Updated
- View quotes directly within an invoice
- Camera updates to Live Selling
Fixed
- Mobile App - Package Tracking
- Order Importing Issue
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
December 13, 2021
Check out our brand new Live Selling Platform as a BETA tester through 2021!
New
- Upload Products from Shopify, Square, PayPal, and more
- Alert when Customer Email fails
- Automatic Discounts on Live Sale
Updated
- Live Selling Platform (including a detailed comment log)
- Easier package selection after trial
Fixed
- Shopify Order Importing Issue
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
November 15, 2021
As we enter the busy Holiday Season check out the Holiday Shipping Deadlines for USPS and FedEx to make sure your packages are delivered in time!
New
- New Facebook Live Selling Platform
- Updated Home Page for Better Navigation
Updated
- Settings Page Update
- Cancellation Process
Fixed
- minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
October 18, 2021
Want to be a Beta Tester for our new Live Selling tool? Reach out to lexie@ship.com for more details.
New
- USPS Holiday Pricing Implemented
Updated
- Shopify Subscriptions
- Invoice Receipts include Charge Name
Fixed
- Customer Names on Transfer Orders
- Updating Payment Type
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
September 17, 2021
Want to be a Live Selling tester? Fill out this form.
New
- Send Multiple Invoices at Once
Updated
- Use Pay As You Go with a Credit Card
- Recreate a Shipping label on Mobile
Fixed
- Return Labels generating
- Order Updates
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
August 16, 2021
New
- Update Draft Orders
Updated
- On screen tutorial for Email Marketing Tools
- Filtering by Status
- Easily Exit out of the Address Verification notification
Fixed
- Image display for order products
- Password Reset Link
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
July 16, 2021
Check out our new annual subscriptions and save even more!
New
- Same Facebook page, new name! Go check us out at Ship.com sellers.
- Have customers use the Ship.com app for live updates on their packages!
Updated
- Better Bomb Party Integrations
Fixed
- Updated new format for LuLaRoe CSV
- FedEx Quote Tool
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
April 19, 2021
FedEx is now at ZenSales! ?
New
- New Brand Support - Etsy
Updated
- Add an email through the Orders Dashboard
- Invoicing updates
Fixed
- Customer email addresses import twice
- Error when canceling return labels
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
March 17, 2021
Make sure and check out our new Invoicing feature!
New
- Customize your Reward Earned Email in your Email Marketing tools
Updated
- New Cancelation Flow for shipping labels
Fixed
- USPS Pick up not scheduling
- Editing Shipping Address when Recreating a label
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
February 15, 2021
Announcement
Want to help test new features? Contact Lexie
New
- 2020 End of Year Reports are here
- Easily Recreate a Shipping Label instead of purchasing new postage
Updated
- Updated Merge button
- Updated Rewards to include points for Completed Orders
Fixed
- Wholesale Orders not Importing
- Minor issues with filing a Delivery Guarantee Claim
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
January 15, 2021
Announcement
Don't forget about the new price schedule for USPS starting January 24th!
New
- Generated 2020 End of Year Report
- Now supporting ZyiaActive consultants
Updated
- APV Reports
Fixed
- CSV file duplication
- Personalization not showing on Labels
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
December 15, 2020
Announcement
ZenSales now supports Dot Dot Smile, Pampered Chef, and Paparazzi!
New
- Easily edit your customer's email from your ZenSales Dashboard
Updated
- Minor changes to filling a claim
- Shipping FROM Guam generates claim form
Fixed
- Edit Order properly reflects all information updated.
- Email Marketing scheduling
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
November 15, 2020
Announcement
New
- Schedule and Resend One Off Emails
- Reward points added to Customer CSV report
Updated
- Rewards announcement moved to One Off Emails
Fixed
- Updated Rewards Email
- Control Pad Sync Errors
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
September 21, 2020
Announcement
Don't forget about the USPS Holiday Price increase coming in October!
New
- Label personalization for Customs Form
- Shipping Manifest on 1 Page
Updated
- First Class Labels Updated
- Updated Internal Claims Process
Fixed
- Updated Rewards Email
- Control Pad Sync Errors
- other minor bugs
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!
August 18, 2020
Announcement/Year To Date
Welcome to our all new release notes! We’ll release our system notes each month to keep you up to date on our newest releases, any feature updates, and all bug fixes! This update includes an overview of the major changes made to our system for 2020 so far.
New
- Shopify Integration
- Merge Orders
- Merge Customers
- In app error messages
- Ship.com tracking page implemented
- No more payment receipts in your inbox
- Updated Help Center
Updated
- New In App Claims Form for our Delivery Guarantee
- Print packing slips per order
- Loyalty Program available to Growth members
- Updated Ambassador Program
Fixed
- PayPal Sync issues
- Better error reporting
- Other minor bugs
Whew- what a recap! Now it's time for you to sit back, relax, and take advantage of the time you'll be saving with our new features and functionality.
Questions, concerns, or feedback? Use our Help Center Widget to submit feedback to our team any time day or night!