Submit a ticket My Tickets
Welcome
Login  Sign up

Mobile App Guide

Download the Ship.com mobile app through the App Store or Google Play for free today! 
If you already have a Ship.com desktop account then make sure to sign in with the same login and password that you use when logging into your existing account to ensure the accounts link properly.

This Ship.com app is only meant for US residents tracking packages and shipping within the USA and is not currently available for international users.

Sign Up For an Account

When signing up for a Ship.com account you can choose from multiple login methods (Google, Facebook, Email, etc).
After choosing your login information you’ll need to enter your mobile phone number to verify your account; enter the verification code you receive to continue setting up your account.

Choose your ShipTag- this is a quick way to find friends and ship packages to others.

Add your Shipping Address; this is used when purchasing postage and for friends to ship quickly to you!

Finalize your account by choosing your notification and privacy settings.

Now that you’re signed up for an account you can begin to purchase postage or track your incoming packages.

Purchasing Postage

To purchase a label click the Ship button located predominantly on your Ship.com mobile app.

Either manually add a recipient address (who is receiving the package) or choose from one of your contacts.

Enter the dimensions of the package including weight and size (length, width, height) then select <Enter> on your keyboard.
Your best postage options will appear first, but you can click the USPS and FedEx tab to see every option.

Enter a photo/message so that the recipient knows what package they are about to receive.

Enter your credit card information if you haven’t already and then choose to Ship to Recipient.

Run into any issues? Reach out to our support team at help@ship.com for assistance.

Canceling a Label

To cancel a label please email the recipient name, tracking number, and courier service (FedEx, USPS) to help@ship.com within 7 days of purchasing the label. 

A copy of the label can help ensure that the correct label is canceled and refunded as well. 

Please note that 7 days after the label has been purchased then we are no longer able to cancel the label for you. 

A representative will respond back to your email within 24 hours to confirm that the label was successfully canceled.
It can take 3 to 5 business days  for you to see the refund in your account, but reach out to our support team for any questions or concerns about label charges or refunds.


Tracking a Package

To track a package click the plus icon in the upper right corner of your app. 
Enter the tracking number and that package will automatically show up in your Inbound tab. Watch as your package gets closer to your location. 
Once you’ve received your package you will receive an immediate notification so that you know it has arrived safely. 
Questions or concerns? Reach out to our support team at help@ship.com.

Updating Your Information

Need to update any of your personal information? Just click the Profile tab on your app. You can easily change your profile information there or click the Settings icon in the upper right corner of your app. From there you can update your default address, payment method(s), or change your notification settings.

Syncing with Your Desktop Account

If you use the same credentials to log into your Ship.com mobile app as you do with your desktop app then your packages will automatically sync.
All labels purchased on your desktop app will automatically show up on the mobile app for easier tracking/sharing. 
Any labels purchased on the mobile app will remain on the mobile app.

At this time orders do not sync from the desktop app to the mobile app, but you can easily set up a desktop account at any time!
If you have any issues or feature requests make sure to reach out to our support team at help@ship.com.

 




Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.