What is your Delivery Guarantee?
Add our "Delivery Guarantee" to your postage purchase and if it is lost or stolen while in transit, we will reimburse you the cost of the package contents plus postage. Conditions apply and can be found here.
Can I purchase additional USPS insurance?
At this time you would be unable to purchase additional insurance via USPS. However, you can add on our Delivery Guarantee per package!
Can I purchase UPS insurance?
All UPS Shipping options automatically come with $100 worth of coverage if the package is lost or stolen in transit. If you would like to insure the full amount of the item(s) then you’ll want to click ‘Declared Value’ when selecting your shipping option via UPS. For more information on Declared value check out the UPS website directly.
How do I know if my package is insured?
When you add insurance to a label this will show up in your Reports as “Insurance Fee” under the label order. You can view this in your Reports by selecting the Reports icon from the left navigation bar. Clicking on the month will give you a breakdown of each label purchased, canceled, and refunded for the month.
How do I file a claim through UPS?
If your UPS package is lost or missing send an email to firstname.lastname@example.org including the recipient’s name, tracking number, and shipping date. A member of our support team will walk you through the process.
How do I file a claim through the USPS?
A claim can be filed with USPS if the package was lost, damaged, or had broken or missing pieces and it was covered by USPS insurance. This would include most Priority postage and would need to be filed through the USPS website directly.
How do I file a Delivery Guarantee Claim?
You can easily file a Delivery Guarantee claim through your orders dashboard when logged into your Ship.com account. This article can be used for a full walkthrough for filling a claim through our system. There are conditions the package will have to meet, which can be found here.